Effective as of March 31st, 2025
At Hyde Away Coffee, we value your trust. Whether you're ordering a bag of beans or just browsing our site, we believe your personal information deserves to be treated with care and respect.
This Privacy Policy explains what we collect, how we use it, and how we keep it safe.
When you place an order, sign up for updates, or contact us, we may collect:
Your name
Email address
Phone number
Shipping and billing address
Payment details (processed securely by our payment provider — we don’t store your full card information)Any messages or info you choose to share with us
We also collect basic analytics from our website to help us understand what’s working and what’s not.
This includes things like page views and time spent on our site, but it doesn’t identify you personally.
We use your information to:
Fulfill and ship your orders
Send order confirmations and shipping updates
Provide customer support
Share news about new coffee releases, specials, or behind-the-scenes updates (if you’ve opted in)
Improve our website and offerings
We don’t sell your information. Ever. We’re coffee roasters, not data dealers.
If you’ve placed an order or signed up on our site, you may receive text messages from us. These might include:
Order confirmations
Shipping updates
Responses to customer service requests
The occasional heads-up about a new roast or special release
You can opt out of marketing texts anytime by replying STOP. Transactional texts related to your orders may still be sent to make sure you get your coffee safely and on time.
Standard message and data rates may apply.
We use trusted platforms with secure encryption and protection measures to store and process your information. That includes our website host, payment processor, and customer communication tools.
Still, no system is perfect. If there’s ever a breach or issue that could affect you, we’ll let you know as soon as possible.
You can request to:
See what information we have about you
Update or correct your info
Ask us to delete it
Just email us at
. We’ll respond as soon as we can — usually within a few days.
We use a few third-party tools to keep things running smoothly, like payment processors, shipping providers, and email platforms. They only receive the information needed to do their job, and they’re expected to handle your data with care.
If we update our Privacy Policy, we’ll post the new version here. By continuing to use our site, you agree to the latest version.
Questions or Concerns?
We’re real people, and we’re always happy to chat.
Email us anytime at
.
Thanks for trusting us with your information—and your morning cup.
Warmly,
Hyde Away Coffee
Fort Wayne, Indiana